Customer Support
Dexin is committed to provide the world-class services and support for our customers. We provided a wide range of professional and support services to operators and customers including:
1. Basic telephone/email support
2. Product repair service
3. Hardware and software support and upgrade
4. 24 hours response
5. Remote diagnostic
6. Onsite support
7. Remote and onsite training
After Sales Duty Schedule
July, 2019 | |||||||
Working time | SUN | MON | TUE | WED | THU | FRI | SAT |
| 1 | 2 | 3 | 4 | 5 | 6 | |
18:30~20:30 | Cloud | Jack | Star | 马强 | -- | Walter | |
| 7 | 8 | 9 | 10 | 11 | 12 | 13 |
18:30~20:30 | Cloud | Jack | Star | 马强 | Walter | -- | Jack |
| 14 | 15 | 16 | 17 | 18 | 19 | 20 |
18:30~20:30 | 马强 | Star | Jack | 马强 | Cloud | -- | Star |
| 21 | 22 | 23 | 24 | 25 | 26 | 27 |
18:30~20:30 | Walter | 马强 | Walter | Jack | Star | -- | Cloud |
| 28 | 29 | 30 | 31 | |||
18:30~20:30 | 马强 | Cloud | Jack | Star |
NOTE:
The duty time on weekends and holidays are 8:30/9:30 ~ 16:00/17:00.
The duty time on normal working days is 18:30~20:30(Night shift).
Name | Phone No. | Skype ID |
Walter | 15884557075 | zcx0357 |
Star | 15828098213 | qiuhongxing69 |
Cloud | 13408026914 | yjm0105 |
Jack | 18328355731 | jackzhao2016714 |